ToMTuR Cancellation and Returns Policy
If for any reason you are unhappy or not satisfied with your Nature’s Head® composting toilet, you can:
- Cancel your order
- Return your goods
Right of withdrawal/cancellation
When you order a composting toilet or composting toilet supplies from us, you enter into a contract of sale. If you are not satisfied with the goods or change your mind, you have the right to cancel (revoke) this contract within a period of fourteen days without giving reasons.
You can cancel your order within fourteen days from the date on which you, or a third party you designate which is not the carrier, has received the last part or the last element in your order.
To cancel/revoke your order, you must notify us of your decision in writing by either:
You can use the example wording at the bottom of this page if you wish, but this is not required.
You must send this notification before the end of the revocation period.
What happens when you cancel your order
When we receive your cancellation in writing, within 14 days of receipt of your notification we will:
- Refund the amount you paid for your goods
- Refund the STANDARD delivery costs
We will not refund additional delivery costs if you initially chosen a different type of delivery than the standard delivery rate offered by us.
Refunds and returned goods terms
- Refunds/repayments will be made using the same payment method you used in the original transaction, unless you expressly request otherwise.
- You will not be charged any repayment fees.
- We may refuse to issue a repayment until we have
- recovered the goods, or
- until you have proved that you have returned the goods, whichever is earlier
Returning your composting toilet and/or supplies
When you cancel your order, you must return the goods to us immediately, or in any case no later than fourteen days from the date on which you inform us of the revocation of this contract. This deadline is respected when you send the goods before the end of the deadline of 14 days.
You bear the direct cost of returning all your goods in the new and unused condition they were delivered to you. We will not refund any return delivery costs. You shall only be liable for any loss of value of the goods if this loss in value is attributable to damage incurred beyond the purpose of you checking the quality, characteristics and functioning of the goods.
Sample cancellation text
If you want to revoke your contract, please use this wording in a letter, email or fax to us.
12099 Berlin, Germany
Tel: 030 69 2005 100
VAT identification number: DE329307343
Ref: (your ToMTuR online order number here)
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) and/or the provision of the following services (*):
(*list items and services here)
I received these good on (date).
* Your name
* Your address
* Your email OR Your telephone number
* Your signature (fax and letter only)
(*) Complete/delete as appropriate.